FAQ’s

Welcome to UNLIMITED!

We are happy to have you here.

Read through these frequently asked questions and take some time to watch the welcome video at the bottom of this page. As always you can email [email protected] with any questions about your account.

TIPS & FAQ’S

● Welcome to UNLIMITED! If you are a new member, please visit our new members page for information about where to start, helpful tips and a welcome video. We also have a wonderful four week Beginner Workout Program you can learn about, which is a great place to start your fitness journey!

Get the free UNLIMITED membership app for easy use on your device! Simply search “Jessica Valant Pilates” in the Apple or Android app stores and download for free. Then sign in using your membership credentials. You can also easily cast these to your big screen. You can find a tour of the app in our podcast recordings here. If you would like a direct link to the apps, you can find the IOS/Apple app here and the Android app here..

New Month – Every month in UNLIMITED you will find a new workout calendar, new monthly recipe and new inspirational theme and podcast for the month. These change on the first day of the month.

Live Sessions – Jessica holds live “coffee chats” every month talking about personal tips and stories, as well as themes such as how to plan your workouts, osteoporosis, hormones and more! Links will be emailed to you.

One on One Discount – UNLIMITED members get discounts on one on one virtual appointments with Jessica! These are invaluable for anyone with specific injury questions or a need for a personal program using UNLIMITED workouts. Use code unlimitedvip15 for 15% off. To schedule a consultation or learn more click here.

We have a private Facebook group only for UNLIMITED members. This is completely optional and is a great place to ask questions, get support from other members and find motivation! We have the most supportive group around. Click here to join that group.

Emails – Please make sure that [email protected] and admin@jessicavalantpilates are marked as safe in your email settings. We periodically send important emails for members and don’t want you to miss anything!

Casting Workouts – In order to watch the workouts from the membership site on your tv, we recommend finding the best screen mirroring or casting set up that works for you and your individual situation. Our free UNLIMITED membership app is the best way to cast workouts to your tv! If you are having trouble, simply submit a support ticket through the app itself and our app team will help.

Remember that all subscriptions are on an auto renewal. They will automatically renew and you will be charged unless you cancel your subscription before the renewal date.

To Cancel Your Account – You can cancel your own subscription easily by going to the home page of the membership site and clicking “account” in the upper right hand corner. Then click “subscription” and “cancel”. If you signed up through the app you’ll need to cancel in the app as well.

● Please keep in mind Jessica cannot ethically or legally give medical, physical therapy or fitness advice involving any diagnosis or health condition without doing a one on one consultation or appointment. For your safety Jessica can’t comment on your specific pain, modifications needed or form during an exercise through comments or emails without having a one on one appointment.

Contact Us – If you have any technical support issues or questions about your account, email [email protected]. If you have problems with the app, please use the support tab within the app to submit a ticket and question.

Thanks for joining us and we are excited to join you on this health and happiness journey!